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Checklist for common problems

If your product doesn't work, make sure that:

  • Power is connected and the Power LED is on.
  • The product is connected to the network.
  • The product has the latest firmware version.
  • Try restoring the factory default settings.
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ID FAQ115329

How do I reset my Axis product to the factory default settings?

Instructions on how to restore the factory default settings can be found in your product's User Manual.
You will find the user documentation on the Support page for your respective product:

For Axis Fixed Network Cameras like AXIS M1054 check the video Factory default settings - Axis fixed network camera.
In case you have an AXIS Q6032-E watch: How to reset a Axis Q6032-E PTZ Dome camera.

Please note that you will lose all settings, including IP address and password.

This article applies to the following products:

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